Privacy Policy

Effective Date: 2 January 2025

Vida Travel Group Limited ("we," "our," "us") is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, including through our website (www.vidavillas.co.uk) and our services. By using our website or services, you agree to this Privacy Policy.

1. Who We Are

Vida Travel Group Limited (trading as Vida Villas) is a travel agency specialising in villa rentals. We are registered in England with registration 08081483 and can be contacted at:

• Address:
  Vida Travel Group Limited,
  Drake House
  Gadbrook Park
  Northwich
  CW9 7RA
• Email: info@vidavillas.co.uk
• Phone: 08453017722

2. Information We Collect

We collect information to provide you with the best possible service. This includes:

1. Information you Provide:
   • Personal Details: Name, address, email address, phone number, and date of birth.
   • Booking Details: Information about your travel preferences, party size, and specific requirements.
   • Payment Information: Credit or debit card details (processed securely via third-party payment providers).
   • Communication Records: Any correspondence you have with us, including emails, phone calls, and chat messages.
2. Information We Collect Automatically:
   • Device and Browsing Information: IP address, browser type, operating system, and browsing activity on our website.
   • Cookies: Data collected through cookies and similar technologies (see Section 8).
3. Information From Third Parties:
   • Travel Partners: Details provided by travel agents, villa owners, or other partners relevant to your booking.
   • Public Sources: Information made publicly available (e.g., reviews or social media posts).

3. How We Use Your Information

We use your information for the following purposes:

• To Fulfil Bookings: To process and confirm your villa rental, communicate with you about your booking, and provide customer support.
• To Improve Our Services: To analyse website usage, improve our offerings, and enhance your experience.
• Marketing Communications: To send you promotional materials and updates about our services (with your consent).
• Legal Obligations: To comply with legal requirements, prevent fraud, and enforce our terms and conditions.

4. Sharing Your Information

We may share your personal information with the following parties:

• Villa Owners and Service Providers: To facilitate your booking and provide services.
• Payment Processors: To securely process payments.
• Third-Party Partners: Marketing agencies or platforms for targeted advertising (with your consent).
• Legal Authorities: If required by law or to protect our rights.

We do not sell or rent your data to third parties for marketing purposes.

5. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

• Contractual Necessity: To fulfil your bookings and provide services.
• Consent: For marketing communications and certain data collection (e.g., cookies).
• Legitimate Interests: To improve our services and ensure the security of our website.
• Legal Compliance: To meet legal and regulatory obligations.

6. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure adequate protection through:

• Standard Contractual Clauses (SCCs).
• Adequacy decisions by relevant authorities.
• Secure agreements with trusted partners.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Typically, we:

• Keep booking-related data for up to [Insert Retention Period, e.g., 7 years] for accounting and legal purposes.
• Retain marketing preferences until you withdraw your consent.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies may collect:

• Essential Information: Necessary for website functionality.
• Performance Data: To analyse site performance and usage.
• Marketing Information: To deliver personalised ads.

You can manage cookies through your browser settings. For more information, see our Cookie Policy.

9. Your Rights

You have the following rights under applicable data protection laws:

• Access: Request a copy of your personal data.
• Correction: Correct inaccuracies in your information.
• Deletion: Request the deletion of your data (subject to legal requirements).
• Restriction: Restrict processing of your data.
• Objection: Object to processing for marketing or legitimate interests.
• Data Portability: Request transfer of your data to another service.

To exercise your rights, contact us at [Insert Email Address]. We may request verification of your identity before processing your request.

10. Security Measures

We implement technical and organisational measures to protect your data, including:

• Secure servers and encryption for online transactions.
• Regular security audits and staff training.
• Limited access to personal data based on roles and responsibilities.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review it periodically to stay informed.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email:  info@vidavillas.co.uk
• Phone: 08453017722
• Address:
  Vida Travel Group Limited,
  Drake House
  Gadbrook Park
  Northwich
  CW9 7RA

Thank you for trusting Vida Villas with your travel needs. We are committed to ensuring your privacy and security.